our projects

We help to shape critical transport
and social infrastructure projects.

BDI

We have built trusted relationships with major clients in the transport and social infrastructure sectors. We have helped deliver successful outcomes on some of NSW’s and the ACT’s most critical projects and are sought after for our expertise, experience and advice.

Social infrastructure

ACT Health

Ngunnawal Bush Healing Farm

bd infrastructure fulfilled the role of Project Director on the Ngunnawal Bush Healing Farm which provides a place of healing, where Aboriginal and Torres Strait Islander peoples can feel safe and supported to make ongoing and meaningful changes in their lives. The Ngunnawal Bush Healing Farm uses a therapeutic community approach, traditional healing concepts, cultural programs and life skills training to tackle underlying social and emotional issues.

University of Canberra Hospital

bd infrastructure staff fulfilled the roles of Executive Sponsor, Project Director and Project Engineer on the purpose-built rehabilitation facility supporting people with chronic conditions recovering from surgery, or with mental health issues to live successfully in the community. The facility provides 140 inpatient beds, 75 day places, a hydrotherapy pool and additional outpatient services. It also includes a University shared teaching and research space with physical skills labs, multi-purpose teaching spaces, nursing model ward, clinical simulation labs and various tutorial rooms, meeting rooms and student break-out spaces.

Covid Response Projects

bd infrastructure provided Project Director and Clinical Liaison to coordinate a rapidly evolving suite of sub-projects ensuring that the Canberra Hospital had COVID ready infrastructure in place in order to respond to the opening up of COVID restrictions.

This project contributed to ensuring that Canberra Hospital is ready to respond to high level projections that a surge in COVID positive people who would require hospitalisation and potentially Intensive Care Unit care.

The project included works within a live hospital environment including mental health units, paediatrics, medical wards, ICU, emergency department and a surge centre.

The project was planned and delivered in close collaboration with the Canberra Hosptial Service and Major Projects Canberra.

Health Infrastructure

Health Infrastructure Communication and Engagement Corporate Support

Health Infrastructure is delivering more than 110 health projects across NSW. bd infrastructure has provided embedded and consulting support across communications, engagement and creative services. We have provided strategic advice and led teams to deliver communications and engagement services across both the corporate team (including executive leadership team) and capital works infrastructure portfolios, including through the environmental impact assessment stages.

We supported the organisation during a brand change, with creative campaigns and with the development of signage, presentation boards, brochures, diagrams and maps. Engagement on major projects includes the Bankstown-Lidcombe Hospital, Nepean Hospital Stages 1 and 2 Redevelopment, Westmead Hospital redevelopment, and Liverpool Health and Academic Precinct. The comprehensive approach to the planning process for the Nepean Hospital Stage 1 redevelopment was recognised with an International Association for Public Participation (IAP2) Award for Infrastructure – Planning and Design.

Our work has included the full breadth of communications and engagement services, including government relations, media, digital and social media, corporate communications and event management.

Braidwood, Yass and Harden Multi Purpose Service Program

bd infrastructure fulfilled the role of Senior Project Director on a suite of projects under the Multi Purpose Service Program. MPS facilities deliver consolidated state and Commonwealth health services to rural communities that cannot sustain individual health services.

Hornsby Hospital Redevelopment

bd infrastructure fulfilled the role of Associate Project Director on the Hornsby Ku-ring-gai Hospital redevelopment project (stage 2).

Stage 2 includes a refurbished and expanded Emergency Department and a new multi-storey Clinical Services Building. bd infrastructure provided Communications and Engagement support during the planning and design stages of the hospital redevelopment project and construction of a new multi-storey car park.

The planning stage included community consultation and managing communications around contentious issues, including the implementation of paid parking for the hospital.

Sydney Ambulance Metropolitan Infrastructure Strategy

This Sydney Ambulance Metropolitan Infrastructure Strategy (SAMIS) program reshaped the NSW Ambulance’s operations in metropolitan Sydney, transforming the majority of the existing 43 ambulance stations into a network of superstations, supported by smaller, standby stations called paramedic response points.

bd infrastructure provided the embedded Project Director and Senior Project Director staff between 2015-2019 to lead the project on behalf of Health Infrastructure. Health Infrastructure together with NSW Ambulance planned and delivered 11 ambulance superstations, one traditional station and seven paramedic response points as part of the SAMIS program to give NSW Ambulance paramedics the facilities they need to deliver exceptional emergency patient care and meet the future needs of the Sydney metropolitan area.

Randwick Health and Education Precinct

The Sydney Children’s Hospital Stage 1 and Australia’s first Children’s Comprehensive Cancer Centre is an investment that brings world-leading clinical care, research and teaching together to deliver improved models of care for sick and injured children. bd infrastructure was engaged to help develop a strategic narrative for the project that aligned with multiple stakeholder sponsors. We undertook a series of interviews with key stakeholders to develop integrated and compelling key messages that shaped internal staff engagement and consumer and community information sessions.

Statewide Mental Health Infrastructure Program

The NSW Government’s $700 million Statewide Mental Health Infrastructure Program is transforming existing infrastructure to support new contemporary care models and provide specialist mental health units for children and adolescents, families and older people. It is the largest investment in mental health infrastructure in the State’s history. bd infrastructure are currently providing capital consultant project management services across a number of projects within the program. bd infrastructure has provided Senior Program Director services on the program between 2018 to 2021. The projects are being planned and delivered using a co-design approach with consumers, carers and staff. bd infrastructure have also provided strategic and operational communications and engagement advice, including as the Senior Communications and Engagement Manager across the portfolio.

Goulburn Hospital and Health Service Redevelopment

bd infrastructure fulfilled the role of Senior Project Director on the new four-storey Clinical Services Building with a new main entry and hospital reception; a new emergency department; a new medical imaging department; a new intensive care unit; new operating theatres, day surgery, recovery and pre-admission areas; new medical, surgical, paediatric and geriatric inpatient wards with specific designated palliative care beds and; a new maternity and birthing suite.

bd infrastructure provided strategic communications and engagement, media and government relations support for the project, and managed the project communications team on the project, including developing the project website and facilitating events including those with the Premier, Health Minister and local MP.

Concord Mental Health Project

The Concord Mental Health Project is a project delivered as part of the Statewide Mental Health Infrastructure Program (SWMHIP). bd infrastructure are the Project Manager for the planning and delivery phase responsible for health planning, business case development, design and construction management through to completion. The 2018-19 NSW Budget included a $700 million funding commitment to develop a SWMHIP as a targeted investment to support mental health reform and increase capacity in the NSW mental health system.

The program will enable the implementation of key reforms and deliver a range of benefits to mental health consumers and their families and carers, staff and the broader community.

Concord Hospital carpark

The 32.34m Concord Hospital Multi-Storey Carpark (MSCP) and associated works, includes the construction of a temporary at grade carpark (approx. 300 spaces) to enable construction of a new MSCP (5 levels, minimum 550 spaces) within the existing Concord Repatriation General Hospital on Hospital Road. The scope of works also included the demolition of the ramp ward buildings and remediation of the site. The project is a State Significant Development (SSD) project in NSW as part of the Concord Repatriation General Hospital redevelopment. bd infrastructure are the Project Manager and Principals Authorised Person on the project.

Forensic Unit project

The Sydney Mental Health Project is a project delivered as part of the Statewide Mental Health Infrastructure Program (SWMHIP). bd infrastructure are the Project Manager for the planning and delivery phase responsible for health planning, business case development, design and construction management through to completion. The 2018-19 NSW Budget included a $700 million funding commitment to develop a SWMHIP as a targeted investment to support mental health reform and increase capacity in the NSW mental health system. The program will enable the implementation of key reforms and deliver a range of benefits to mental health consumers and their families and carers, staff and the broader community.

Batemans Bay Community Health

bd infrastructure are engaged as the Capital Consultant Project Manager on the Batemans Bay Community Health Project. The NSW Government has committed $20 million to deliver a modern, integrated, and convenient health service for the Batemans Bay community. The scope of the project will be determined through the planning process.

Calvary Health Care

Calvary Adelaide Hospital

bd infrastructure has fulfilled construction project management roles during the completion, commissioning and contractual close out of the project. This hospital is the largest private hospital in South Australia, providing a range of in-and out-patient clinical, surgical and rehabilitation services. The 344-bed hospital includes an entrance lobby, admissions area and 24/7 emergency department. It provides new consulting suites, medical imaging, pathology, 16 operating theatres, 4 procedure rooms, 2 catheter laboratories and staff and administrative amenities. Patient accommodation comprises single-occupancy rooms with ensuite bathrooms, together with the intensive care unit and a rehabilitation wing complete with a hydrotherapy pool and mobility garden.

Calvary Bruce Private Hospital

bd infrastructure fulfils the role of project manager for capital works projects across the Calvary Bruce Private Hospital facilities. We manage projects across the full project lifecycle, from early feasibility until post-occupation and operations.

Hyson Green Refurbishment

bd infrastructure have fulfilled the roles of client-side project manager and superintendent on the Hyson Green expansion project. This project has included a number of stages, initially refurbishing an existing day program into in-patient bedrooms. The final stage has included the expansion of the facility with 14 additional beds along with a day program, consult and interview rooms. Hyson Green is a low acuity mental health facility located next to Calvary Bruce Private Hospital, Hyson Green is surrounded by a natural, private bush setting and offers a peaceful and healing environment incorporating a tranquil reflection pool.

Major Projects Canberra

Centenary Hospital for Women & Children Expansion Project

bd infrastructure fulfilled the role of project management support, overseeing the development and preparation of all procurement of commercial materials and related plans through to delivery, in consultation with key stakeholders. Design planning activities included the new adolescent mental health day service and adolescent mental health unit with key stakeholders. The works included managing the fit-out and commissioning of the Paediatric High Care Ward.

Transport

Sydney Metro

Sydney Metro West – Final Business Case

Artist impression of Sydney Metro platform      Precinct map of Westmead Sydney Metro station

Sydney Metro West involves the construction and operation of a metro rail line around 24 kilometres long between Westmead and the Sydney CBD. It includes nine new metro stations and provides new rail catchments, placemaking opportunities and critical congestion relief to the existing T1 Western Line. As part of the Sydney Metro West Final Business Case team, bd infrastructure led the stakeholder interface across the project’s key government precincts of Westmead, Sydney Olympic Park and The Bays, as well as coordination with the Parramatta Light Rail project teams to support integration of project design with master planning and project development activities occurring at these precincts to drive land use, precinct and transport outcomes.

bd infrastructure also delivered a variety of complex graphics for the Final Business Case to enhance and help better communicate key findings from all aspects of the business case analysis.

Sydney Metro West – planning approvals

Image of Sydney Metro tunnel construction

Sydney Metro West involves the construction and operation of a metro rail line around 24 kilometres long between Westmead and the Sydney CBD. It includes nine new metro stations and provides new rail catchments, placemaking opportunities and critical congestion relief to the existing T1 Western Line.

bd infrastructure has performed a number of key client side roles within the Sydney Metro West team, including Director Environment, Sustainability and Planning Approvals, a key role within the project leadership team. This role led the project’s Environment, Sustainability and Planning Approval team, during key stages of the project including project development, securing of planning approvals, procurement of major contract packages and the early stages of delivery.

More recently, bd infrastructure have fulfilled Senior Manager and Manager roles within the planning approval team. These roles involve leading the negotiation of conditions of approval, successfully managing a number of consistency assessment and modifications to the infrastructure planning approval, managing multiple Concept State Significant Development Applications for over station developments and providing ongoing advice regarding planning matters.

bd infrastructure also held a number of key roles in the consultant team which successfully delivered the EIS for rail infrastructure, stations, precincts and operations (EIS Stage 3). This included overall project management, design interface and specialist studies management. The team drove the development of an innovative place-based EIS and effectively managed the budget and program to achieve key milestone and meet Sydney Metro expectations.

Sydney Metro Western Sydney Airport

Sydney Metro Western Sydney Airport Environmental Impact Statement October 2020 cover with artist impression of the Metro station building entrance

Sydney Metro Western Sydney Airport involves the construction and operation of a metro railway line around 23km long, with six stations (including two stations servicing the Western Sydney International (airport) site) between St Marys in the north and the Bradfield City Centre in the south.

bd infrastructure provided client-side environmental services, working with the project team and the technical advisor to develop a scoping and definition design during the Final Business Case phase that responded appropriately to environmental constraints and approvals processes across the Western Sydney corridor. We successfully implemented the agreed planning approvals strategy for the project, including managing the delivery of an Environmental Impact Statement and Airport Plan variation to respond to the highly complex approvals across both State and Federal statutory processes (including EP&A Act, EPBC Act, Airports Act).

Sydney Metro – sustainability services

Metro North West Line is Australia’s first fully-automated driverless railway in Australia which commenced operations in May 2019. It provides an elegant public transport solution to an area of Sydney with one of the highest car ownership in Australia. Minimising the greenhouse gas emissions and consideration of climate resilience has informed the design, construction and operations of the project from the very beginning.

In the operations phase, bd infrastructure is supporting Sydney Metro to ensure the Metro North West Line minimise its impact on the environment, is on target for net-zero operations and remains resilient to the know effects of clime change.

Transport for NSW

Parramatta Light Rail

bd infrustructure supported the Communications Team at Parramatta Light Rail in a secondment role. We were responsible for producing print and digital communication pieces for the project.

Design work included: the layout of publications and fliers, fact sheets and reports, print and html newsletters; creation of maps, diagrams and infographics; signage and public exhibition displays; advertisements for print and web; and templates for use by the Project team.

Western Harbour Tunnel and Beaches Link

bd infrastructure supported the planning approvals consultant deliver the submissions report for the Western Harbour Tunnel project and separately the Beaches Link project. This included submissions report issues analysis and technical review roles.

bd infrastructure has also provided post approval support to John Holland CPB Contractors Joint Venture as part of the southern tunnelling works package, which included authoring impact assessments and reviewing environmental management documentation.

Sydney Harbour Bridge Cycleway

bd infrastructure is leading communications and engagement on behalf of Transport for NSW for a major project to upgrade access to the Sydney Harbour Bridge Cycleway. Stakeholder and community engagement has successfully repositioned the project and helped TfNSW navigate sensitive stakeholder responses. We led the design and implementation of two public engagement periods: first, selecting a concept alignment for ramp access, and second, displaying shortlisted ramp concepts derived from a design competition.

Our strategic innovation in repositioning the project to focus on design excellence created widespread support and momentum, overcoming the lack of consensus that delayed the project for many years. As a result of our work, the project gained support from 82% of community survey respondents in addition to broad stakeholder endorsement. The consultation enabled the team to understand and respond to concerns with a design excellence process that also has a strong Designing for Country focus.

M4-M5 Link Rozelle Interchange environmental approvals tracking framework

The Rozelle Interchange and Iron Cove Link will provide a new underground motorway interchange to City West Link and provide an underground bypass of Victoria Road between the Iron Cove Bridge and the ANZAC Bridge, with links to the approved Western Harbour Tunnel. The project will also deliver new active transport options in Rozelle and over 9 hectares of new open space.

bd infrastructure provided contractor-side support for the establishment of an environmental approvals system. This system automated the complex and numerous requirements of the project’s Planning Approval to ensure easy tracking, reporting and auditing.

Great Western Highway – planning approvals

Cover of Great Western Highway Blackheath to Little Hartley Environmental Impact Statement January 2023 with an aerial view of part of the Great Western Highway over the Blue Mountains.

bd infrastructure provided client side support to Transport for NSW helping to manage delivery of the Environmental Impact Statement (EIS) for the Blackheath to Little Hartley stage of works. This included review of all technical papers and (EIS) chapters, managing the design interface between the environmental assessment contractor and the design Technical Advisor to manage planning approval risks and effectively scope the project for EIS assessment.

Other key aspects of the role included engagement with stakeholders around the EPBC Act referral process with DCCEEW (Commonwealth) and Critical State Significant Infrastructure (CSSI) declaration process (NSW) with DPE. bd infrastructure also provided internal planning approvals advice and strategy to the Transport team around EIS program, delivery risk and strategy, including planning approvals pathway advice for ancillary infrastructure scope.

We also provided inputs to the Gate 2 business case process, including presentations to Gate 2 INSW review team and briefings to the Transport for NSW steering committee for the project.

Western Sydney Road Network PESPI

The Western City Network Program consists of seven road corridors within the Western Sydney Aerotropolis, to meet the future needs of Sydney’s Western Parkland City. The network will provide higher order connections between the strategic motorway network and precinct-level connections and local streets. bd infrastructure were engaged by Transport for NSW to investigate potential environmental, social, economic, planning and sustainability issues and opportunities for the network.

bd infrastructure collaborated with multiple specialist branches of Transport, conducted thorough background research and database searches, prepared extensive GIS mapping and undertook a preliminary climate risk pre-screening to highlight key issues, opportunities and recommendations to inform the strategic business case, including strategic designs, options assessment, cost estimates, and best practice application of the principles of Ecologically Sustainable Development.

Inland Rail Grade Separation PESPIs

Transport for NSW are currently investigating options for the grade separation of a number of road and rail interfaces in regional NSW due to the Inland Rail. The grade separation of select road and rail interfaces would provide enhanced efficiency and network reliability, improved safety for all road and rail users, and improved accessibility and connectivity of the road network.

bd infrastructure prepared three preliminary environmental, sustainability and planning investigations (PESPIs) for six sites in Parkes, Forbes and Culcairn. The PESPIs included extensive GIS mapping to identify environmental and planning constraints across each of the six sites, which were used to help inform the early stages of design development. Specific sustainability objectives, issues and opportunities were also considered for each PESPI.

King Street Cycleway REF

The King Street Cycleway project includes a separated two-way cycleway along King Street in the Sydney CBD, between the Clarence Street and Pitt Street intersections. The project would provide an important ‘missing link’ by extending the existing two-way cycleway between Clarence Street and Pitt Street to create a continuous west-east cycleway along King Street.

bd infrastructure were engaged by Transport for NSW to prepare a project Review of Environmental Factors (REF) in accordance with Division 5.1 of the Environmental Planning and Assessment Act 1979. The REF considered a number of environmental impacts associated with the proposal, including non-Aboriginal heritage impacts and nosie and vibration impacts due to its location in the Sydney CBD.

Western Harbour Tunnel Stage 2 Modification

bd infrastructure supported ACCIONA with community engagement for the public exhibition of the Western Harbour Tunnel – Stage 2 Environmental Impact Statement Modification. The brief was to engage community members about the project and potential construction impacts, while also promoting awareness of the benefits of the changed construction approach. Our team collaborated closely with Transport for NSW and ACCIONA throughout this process. We supported the development of engagement materials, implementation of outreach programs, the online project portal with spatial mapping, and organised in-person and online community drop-in sessions. We developed a comprehensive report on engagement themes and outcomes that was used to inform the EIS Response to Submissions Report. In addition, an independent member of our team audited ACCIONA’s Community Engagement and Stakeholder Plan as part of the project’s ISCA rating.

Nowra Transport Plan, Nowra-Bomaderry Movement and Transport Assessment

bd infrastructure was engaged by SCT to help assist Transport for NSW undertake a Movement and Place (M&P) Assessment to help build an understanding of diverse stakeholder views and how people move around the Nowra-Bomaderry area for different purposes. We designed and facilitated  a series of in-person workshops with key stakeholders to understand movement and place visions for the area, map opportunities and constraints and assess options.

We were also engaged to undertake the Nowra-Bomaderry Transport Plan study. This involved 11 stakeholder interviews with interviewees representing organisations based in, or with operations in the Nowra-Bomaderry area, an online survey completed by 216 respondents and the use of existing data provided by Transport for NSW. Feedback and insights on how people use their local transport network(s), why they do not use particular transport options, how the area could be enhanced from transport and place-based perspectives and to learn about other challenges that currently exist within the Nowra-Bomaderry area were used to inform the Movement and Place Assessment.

Oxford Street East Cycleway

bd infrastructure was engaged by Transport for NSW to provide communication and engagement support services to support the design and delivery of the Oxford Street Cycleway. The proposed two-way cycleway will run from Paddington Gate at Centennial Park down the southern side of Oxford Street to Taylor Square. The project aims to improve amenity, support coordinated rejuvenation and enable people of all ages and abilities to ride a bike.

Building Australia road signage

Example page from guidelines with image of artwork signage and measurements around it        Example page from guidelines with image of artwork signage and measurements around it

Department of Infrastructure engaged bd infrastructure to support them in rolling out 43 sign types totalling 129 signage templates and supporting guidelines for the new Building Australia road signage brand across the nation. The base design concept of each type of sign was provided by the Department of Infrastructure creative team. We worked collaboratively with the Department to ensure the final design of each sign worked optimally before conversions to InDesign, Illustrator ai, EPS and editable Acrobate PDF. The InDesign and Illustrator templates were set up with editable and non-editable layers and end user instructions. The sign types included hoarding, aluminium, corflute and copper commemorative signage. Australian Government Signage Guidelines, a 46 page guide, was created in collaboration with the Department creative team with the final output as an accessible PDF for web.

Major Projects Canberra

Raising London Circuit

Raising London Circuit involves the raising of London Circuit between Edinburgh Avenue and Constitution Avenue to meet the current height of Commonwealth Avenue, as well as the provision of a new signalised intersection between London Circuit and Commonwealth Avenue

This work would directly facilitate the extension of the Canberra Light Rail network and development of Section 63.

bd infrastructure provided client-side social impact assessment services, including authoring an assessment and a Socioeconomic Impact Management Plan to form part of the project’s non-statutory environmental assessment. We applied a best-practice approach, utilising the NSW Department of Planning and Environment’s Social Impact Assessment Guideline (2021), as well as the International Association for Impact Assessment’s Social Impact Assessment Guidance Note (2015), and framing our assessment around indicators relevant to the people of Canberra – namely, the ACT Wellbeing Framework. The management plan was designed based on best-practice advice, as well as our team’s intimate knowledge of construction delivery.

Transport Canberra

Canberra Light Rail

ACT Light Rail Stage Two will deliver light rail services from the Canberra CBD to Woden via the Parliamentary Triangle.

Approvals and environmental support (delivery-side)

bd infrastructure has provided delivery-side support to a tenderer for Canberra Light Rail Stage 2A. Our focus contractor-side has been to understand key risks in the delivery and operational spaces, and provide approvals and environmental advice on core elements of the Project’s design and methodology.

Approvals support (client-side)

bd infrastructure provided strategic planning approvals advice to Major Projects Canberra regarding the approvals strategy for project. This included options analysis of various procurement mechanisms to engage a planning approval service provider and development of the Statement of Requirements for planning approval services.

SIA peer review

bd infrastructure were engaged in a client-side role working closely with Major Projects Canberra to peer review the Socio-economic Impact Assessment which formed part of the Environmental Impact Assessment. Our review focussed on the assessment’s ability to deliver a robust and publicly defendable analysis of the socioeconomic impacts (both benefits and disbenefits) of the project, and its capacity to draw on established guidelines and recognised best-practice and examples.

SEIA and SIMP delivery

bd infrastructure were engaged in a client-side role to author the Socio-economic Impact Assessment and Socio-economic Impact Management Plan for Stage 2A of Canberra Light Rail. Our assessment and recommendations for management during delivery focussed on outcomes of engagement with 1000’s of Canberrans, as well as connecting the Project to the ACT Wellbeing Framework; an established community-led indicator framework which guides decision making in the ACT.

Water

Sydney Water

Refresh Vaucluse Diamond Bay Review of Environmental Factors

bd infrastructure led community engagement for public display of the project Review of Environmental Factors to divert ocean outfalls to a Bondi treatment plant. The brief was to engage community members about the project and potential construction impacts, drive awareness of the project benefits and maintain a groundswell of support.

The pandemic required all engagement to transfer to digital delivery. We held a co-design workshop with Council and the project team and transferred values and aspirations to a visual brand and campaign motif for the engagement program, which involved virtual information sessions, post-card drops and an innovative ‘shareable App’ instead of door knocking, and an online submissions process.

 

 

Waterway Management and Western Sydney Urban Typologies Report

Cover of report       Cover of summary report

bd infrastructure were engaged to support Sydney Water’s – Western Sydney Development team to produce final artwork for a 150 page report that had been developed by Sydney Water and their partners. The objectives was to creating consistency of typography and visual elements throughout the report which had been created by various authors from two separate companies. In addition to the report our team was engaged to design and produce a smaller technical summary report of 40 pages in alignment with Sydney Water branding while preserving some of the look and feel of the original larger report.

Energy

Ausgrid

Ausgrid Regulatory Reset Engagement Framework and Energy Resilience Deliberative Workshops

Ausgrid is the largest electricity distributor on Australia’s east coast, providing power to 1.8 million customers. Every five years Ausgrid is required to submit a draft pricing proposal to the Australian Energy Regulator about its proposed business operations and service delivery. bd infrastructure led a series of workshops to design a customer advocacy model for the reset process. This resulted in the establishment of a Reset Customer Panel that will oversee the process and provide ‘depth’ of customer consideration. We then co-designed a broad and comprehensive engagement framework and developed a graphic design to communicate it, visually signposting key customer groups and phases of the engagement. bd infrastructure is currently undertaking engagement through a series of targeted customer discussions and round tables, and a comprehensive deliberative process.

Ausgrid Energy Resilience Local Government Area Workshops

bd infrastructure worked with Ausgrid in 2023 to engage communities in three Local Government Areas on the investment needed to improve energy-related resilience in the face of extreme weather events. The engagement program comprised 12 workshops – four in each LGA – with around 30 community members in each.

At the heart of the engagement process was the need for each group to assemble a package of responses that met a budget cap and which did not have too great an impact on customer bills. This resulted in the development of a ‘supermarket’ analogy (see image below) to help participants consider 1) their needs before going shopping, 2) the products in the supermarket aisles, 3) things that were already in the pantry (ie responses that Ausgrid is already doing) and 4) the budget they needed to keep to at the check-out.

We also helped develop the concept of ‘fast’ money (opex expenditure that is recovered annually and is therefore passed on to the customer bill; and ‘slow’ money (capex that is recovered over a long period which therefore has a lower bill impact.) These concepts helped participants understand the trade-offs they needed to make in developing their final package.

Feedback and findings from the engagement process were used to support the submission that Ausgrid is legislatively required to submit to the Australian Energy as part of its 2024-2029 regulatory reset proposal.  Our facilitators were called out by Ausgrid, participants and observers of the process, as being highly skilled at guiding participants through a complex and technical process that required them to make careful investment decisions.

Secure Energy

EnergyConnect

EnergyConnect is an energy interconnector between South Australia and New South Wales, with an added connection to Victoria. The route passes through renewable energy zones in all three states, enabling future renewable projects in these areas to connect to the grid and supply energy into the network. bd infrastructure provided environmental and planning support to the SecureEnergy Joint Venture. The contractor is delivering the NSW-Western and NSW-Eastern portions of the project, consisting of 700km of new and upgraded transmission lines. As part of the pre-construction approvals process, bd infrastructure prepared construction environmental management plans and pre-construction approval documents, managed technical specialists and provided advice to the design and construction teams.

Jemena Electricity Network

Regulatory Reset Customer Engagement

Two women attaching notes to a wall        A group of people sitting around a table talking.

bd infrastructure was engaged by Jemena Gas Networks (JGN) to support their preparation of a costed business plan for the 2025-2030 period as legislatively required by the Australian Energy Regulator. To prepare this, JGN developed an engagement program involving multiple forums and bd infrastructure helped with the design and delivery of the Customer Forum and Key Voices streams. Online and in-person workshops were held to collect feedback and insights from everyday customers, potential customers, culturally and linguistically diverse and young people to discuss and grapple with the trade-offs associated with the transition to Net Zero and the approach Jemena should take over the five year period.

bd infrastructure was also engaged by JGN to design and deliver six online workshops (three in Stage 1 and three in Stage 2) involving randomly recruited community participants who use gas in their households, Jemena staff, key subject matter experts and independent observers from the Australian Energy Regulator (AER), the Consumer Challenge Panel (CCP) and other organisations. Summary reports were prepared for Jemena after each workshop along with an overall Outcomes Report.

Firm Power

Battery Energy Storage Systems Social Impact Assessments

Battery Energy Storage System buildings set up on some land with electricity lines and transmission line in background.

bd infrastructure was engaged by Firm Power to prepare Socio Economic Impact Assessments (SEIAs) for three large scale Battery Energy Storage Systems (BESS) being planned for locations at Awaba (Lake Macquarie), Beresfield (City of Newcastle) and Muswellbrook (Upper Hunter) in NSW. As part of this process, bd infrastructure engaged local community members and other key stakeholders through interviews, door knocking and an online survey with questions specific to each individual BESS project. Key findings and feedback from the SEIAs were also used to help prepare the Environmental Impact Assessment (EIS) report for each BESS.

Precincts

Transport for NSW

Central Station renewal

bd infrastructure provided strategic and practical support to the Central Station precinct renewal team at Transport for NSW. bd infrastructure was commissioned to help prepare for the exhibition of the Central Station Precinct Strategic Vision, the first phase of a new State Significant Precinct assessment process. The team led the preparation of a vision summary, drafting copy, negotiating approvals, developed engagement collateral and illustrative maps and led logistics to support community drop-in sessions, supported media coverage and provided creative services to support the Central Station Precinct Strategic Business Case.

Building on our insights, we developed a strategic engagement approaches document for TfNSW to assist with the next stage of the planning process – the development of the Central Precinct Planning Study. The approaches focussed on opportunities to partner with community and stakeholders and build long term social value and benefits.

Redfern North Eveleigh Strategic Vision community workshop design and facilitation

Transport for NSW engaged bd infrastructure to design and facilitate three community workshops during the development of the Redfern North Eveleigh Strategic Vision. Using digital collaborative tools, our innovative approach facilitated a high level of collaborative involvement and project visioning, overcoming the challenges involved with working remotely in a Covid-safe environment. The insights gained supported planning advice that bd infrastructure also provided to the Redfern North Eveleigh team through a separate commission.

Department of Planning and Environment

Parramatta North Precinct

The Parramatta North Program involves a number of strategic projects and initiatives that will help realise the Government’s vision for a globally-significant innovation district at Westmead. bd infrastructure supported Infrastructure NSW and the Department of Planning, Industry and Environment to develop a comprehensive stakeholder map and plan for the precinct. Our work included participation at a cross-agency stakeholder mapping workshop, development of a stakeholder engagement plan to navigate immediate issues and medium-term outcomes and objectives while also persuasively articulating a long-term vision for the precinct.